Net Promoter Score (NPS) is a reliable metric used by many organizations to get a pulse on their customer satisfaction. However, like any process, it is critical to bear in mind certain best practices to follow. NPS was introduced in 2003 and since then has become a critical component of most organizations. In this infographic, we try to list a few NPS best practices to follow to make the most of the process.
Originally appeared on Aureus Analytics.
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